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FAQ's
01
Why aren't my images showing up in my catch e-mails?
outlook express

By default, outlook express prevents web-based images from being displayed in your messages. To enable the displaying of external images, follow these steps:

1.Open Outlook express
2.Go to "tools" at the top and the choose "options"
3.Go to "security"
4.un-check "Block images and other external content in HTML e-mail"
5.click OK / Accept

Outlook 2003

1.On the Tools menu, click Options, and then click the Security tab.
2Under Download Pictures, click Change Automatic Download Settings.
3.Clear the Don't download pictures or other content automatically in HTML e-mail check box.
4.Click OK twice.

Or

1. In the open message, click the InfoBar or right-click one of the blocked items.
2. On the InfoBar menu, on the shortcut menu, click Download Pictures.

Notes

* If you always want to see external content from this sender or from anyone sending from this domain, you can add the sender’s e-mail address or domain to your Safe Senders List. To easily add senders or domains to the list, right-click one of the blocked items, then on the shortcut menu, click Add Sender to Safe Senders List or Add the Domain @<domain> to Safe Senders List.

IncrediMail


By default, IncrediMail prevents web-based images from being displayed in your messages. To disable this and keep IncrediMail from blocking external images, follow these steps:

1.Open IncrediMail.
2. Click Tools and select Options.
3. Select the Security tab.
4. Under Incoming Message, click the External Image Settings button.
5. Uncheck the Block external images checkbox.
6. Click OK.
7. Click OK to close the Options window.

Hotmail

Click 'OPTIONS' then 'Junk E-mail Protection' and then 'Safe List'. Add catch@srilankamails.com to your Safe List

Then Go back to your mail's 'OPTIONS' and then click "Mail Display Settings", make sure in 'Display Internet Images', "Display Images Automatically" is selected.

Or

Open a catch mail and click “ Mark as safe ” option below the subject line

Yahoo Mail

Click Mail Options, then Spam Protection, and make sure in the section titled "Image Blocking" you select "Block images in messages that SpamGuard thinks are spam".

Then make sure Catch mail is marked as "NOT SPAM". You can do that by finding any Catch mail Subscription e-mails in your Spam folder (if it's not there, then its already considered NOT SPAM) and clicking "NOT SPAM" at the top of the e-mail.
Or
Simply click “add” option on top of your e-mail and also click “Show images”

Gmail

Open the Catch mail ,click 'Always display images from catch@srilankamails.com' under the sender's address at the top of your message.also add catch mails to contacts.